If you are not satisfied with your purchase you may return it within 30 days.
To receive a refund or store credit the returned item must be in sellable condition with original packaging and must be received within 30 days from delivery date.
You do not need to pay for return or exchange shipping. Just e-mail us through our contact page with your order number and let us know that you want to return or exchange, then we will send you a prepaid label.
Once we receive the returned or exchange item it will be checked that it is in proper condition with a sealed mouthpiece and is unused and not damaged. When it is determined as sellable, a customer service representative will issue a refund or process an exchange. You will be notified via e-mail.
If we receive a product that is not in sellable condition we will send it back to you and we will not be able to issue a refund or process an exchange.
We currently ship only within the United States from our website. However we can ship to other countries through Amazon.
All orders placed between Monday-Friday before 1pm will ship within 24 hours.
All orders placed on Friday after 1 pm or on Saturday-Sunday will ship on Monday.
Orders are shipped via USPS either first class or priority mail. You can expect to receive your order within 2-7 business days from the ship date.
We accept payment through Paypal or Square. These payment services accept all major credit cards.
We do not accept checks or bank transfers.
Sales Tax will be applied to orders in New York.
We respect your right to privacy. We only collect the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address and billing address. We do not store your credit card information, but our payment partners may to make your future purchases easier and faster. Carnival Inc will not sell your name or personal information without your permission. Carnival Inc does reserve the right to participate in cooperative database services. These services help us to direct print catalogs, mailings and other marketing initiative to appropriate purchasers and website visitors. Name and mailings addresses may be shared between participating parties in the cooperative database services, but no credit card information or other sensitive personal information is ever provided to the cooperative. We may use your email address to let you know about sales, new items, and more cool stuff! You can always opt out.
TERMS & CONDITIONS